General Terms and Conditions of Sale
for the UMRAH ONLY package
1. Booking & Registration
The registration becomes effective upon receipt:
- Of the duly completed registration form
- Of a deposit or the total payment
- A copy of the passport (valid for more than 6 months from the date of stay)
2. Payment
The payment can be made:
- In 1 payment (total payment) or in 2 instalments at no extra cost via our secure platform Stripe.
- The total balance must be settled no later than 30 days before departure.
In the event of non-payment within the deadlines, the reservation may be cancelled without a refund of the deposit
3. Prices
Including:
- Flight tickets, accommodation, tours, supervision.
Not included:
- ❌VISA
- ❌ Meal
4. Cancellation Conditions
- Cancellation more than 30 days before departure: 50% refunded.
- Cancellation between 30 and 15 days: 25% refunded.
- Cancellation less than 15 days: no refund.
- ⚠️ The visa is never refundable after the application has been submitted.
5. Responsibilities
Not covered by the organiser:
- Visa refusal,
- Flight delay/cancellation,
- Loss of luggage/documents,
- Health problem.
Participant's obligations:
- Valid passport,
- Respectful behaviour,
- Follow-up on the guides' instructions.
6. Modifications
The organiser may modify the programme (order of visits, activities) in the event of force majeure (weather, safety, logistics…).